Terms of Use.

Version: 2.1 · Effective date: 9 May 2026 · Next scheduled review: 4 May 2027 · Operator: Creator Alliance Group Pty Ltd ACN 689 817 070, trading as Vett · Registered office: Sydney NSW, Australia · Governing law: New South Wales, Australia

1. Definitions and interpretation

1.1 Defined terms

In these Terms of Use, unless the context otherwise requires:

"ACL"

means the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

"Account"

means a registered Vett user account, authenticated by email one-time-password and a personal identification number ("PIN").

"APP"

means an Australian Privacy Principle in Schedule 1 of the Privacy Act.

"Biometric Data"

has the meaning given in clause 1.1 of the Privacy Policy and includes any photograph processed by a facial-recognition or facial-comparison service.

"Business Day"

means a day other than a Saturday, Sunday or public holiday in Sydney, New South Wales.

"Community Warning"

means a User-submitted moderated description of personal experience involving a Subject, stored against a one-way SHA-256 hash of the Subject's identifying details.

"Content"

means any data, text, photograph, file, identifier, free-text submission, message or other material that a User uploads, transmits, types, pastes or generates through the Service.

"Effective Date"

means the date set out at the top of these Terms.

"Fees"

means the fees payable for the Service, including the per-Scan fee specified in clause 9.

"Personal Information"

has the meaning given in section 6 of the Privacy Act.

"Privacy Act"

means the Privacy Act 1988 (Cth).

"Privacy Policy"

means Vett's Privacy Policy at getvett.com.au/privacy, incorporated by reference into these Terms.

"Prohibited Use"

means any use described in clause 6.

"Report"

means any output of the Service, including findings, scores, verdicts, signals, summaries, photo-match results, breach-exposure indicators, suburb safety scores, dark-web monitoring snapshots, and Community Warning aggregates.

"Scan"

means a single end-to-end execution of the Service against a Subject, billed per occurrence at the Fees specified in clause 9.

"Service"

means the Vett mobile application, website, application programming interfaces, Community Warnings, suburb safety scores, profile verification, breach monitoring, safety check-in / live share feature, paid Scans, push notifications, and all related features and content provided by Vett.

"Subject"

means the natural person whom a User asks Vett to research via the Service.

"Subject Data"

means Personal Information about a Subject submitted by a User or processed by the Service in connection with a Scan.

"Terms"

means these Terms of Use, including any schedules and any document expressly incorporated by reference.

"Third-Party Services"

means the third-party data providers, sub-processors and platforms identified in clause 7 and in the Privacy Policy.

"User", "you", "your"

means the natural person who has accepted these Terms and accesses or uses the Service.

"Vett", "we", "us", "our"

means Creator Alliance Group Pty Ltd ACN 689 817 070, trading as Vett.

1.2 Interpretation

1. 1.2.1 References to legislation include any subordinate instrument and any successor or amended legislation.
2. 1.2.2 Headings are for convenience only and do not affect interpretation.
3. 1.2.3 The singular includes the plural and vice versa.
4. 1.2.4 A reference to "$" or "A$" is to Australian dollars, and all amounts are inclusive of GST unless stated otherwise.
5. 1.2.5 The words "including" and "in particular" are not words of limitation.
6. 1.2.6 Where a defined term appears in bold on first use, the definition in clause 1.1 applies thereafter.

2. The Agreement and acceptance

1. 2.1 These Terms form a binding contract between you and Vett.
2. 2.2 You accept these Terms by any of the following:
   1. creating an Account;
   2. ticking a consent or "I accept" checkbox in the application;
   3. paying for or commencing a Scan; or
   4. otherwise accessing or using any part of the Service.
3. 2.3 The Privacy Policy is incorporated into these Terms by reference. Any conflict between these Terms and the Privacy Policy is resolved in favour of the document that grants the greater protection to the User's Personal Information.
4. 2.4 Vett may publish supplementary, product-specific or feature-specific terms within the Service (for example, terms applying to a specific promotion). Where supplementary terms apply to a specific feature, they take precedence over these Terms in respect of that feature only, to the extent of any inconsistency.

3. Eligibility

1. 3.1 To use the Service, you warrant that:
   1. you are at least 18 years of age;
   2. you have full legal capacity to enter into a binding contract under the laws of New South Wales, Australia;
   3. you are an Australian resident, or are physically located in Australia, at the time of use (the Service is designed primarily for the Australian market and may not be lawful in other jurisdictions);
   4. you are not subject to a court order, Apprehended Domestic Violence Order, Apprehended Personal Violence Order, family-violence order, intervention order, personal-safety order, or non-contact undertaking, in respect of the Subject;
   5. you are not located in, ordinarily resident in, or operating from a country subject to comprehensive trade sanctions imposed by Australia, the United States, the United Kingdom, the European Union, or the United Nations Security Council, and you are not on any consolidated sanctions list; and
   6. your use of the Service is lawful in the jurisdiction in which you are located, including any jurisdiction-specific restrictions on biometric processing.
2. 3.2 One person, one Account. Each User may hold one Account. Accounts are non-transferable.
3. 3.3 Vett may decline registration, suspend, or terminate any Account where Vett reasonably believes that any warranty in clause 3.1 is or has become incorrect.

4. Account obligations and security

1. 4.1 You must provide accurate, current and complete information at registration and keep that information up to date.
2. 4.2 You are responsible for all activity that occurs under your Account, including any activity by a person to whom you have, deliberately or negligently, given access.
3. 4.3 You must:
   1. keep your PIN confidential and not disclose it to any other person;
   2. not share your Account credentials, devices or active sessions with any other person; and
   3. immediately notify Vett at hello@getvett.com.au of any unauthorised access to your Account, any compromise of your PIN, or any loss of a device on which your Account is logged in.
4. 4.4 Vett may require additional identity-verification steps (including identity-document checks or step-up authentication) where Vett reasonably suspects fraud, misuse or unauthorised access.

5. Description of the Service

1. 5.1 What the Service does. The Service:
   1. collects information you submit about a Subject (which may include a name, photograph, mobile phone number, social-media handle, email address, dating-app profile URL, or other identifier);
   2. queries Third-Party Services and public-record sources (including, without limitation, FaceCheck.id for facial recognition, TinEye for reverse image search, Have I Been Pwned for breach exposure, Firecrawl for public-page retrieval, Google Custom Search Engine for allowlisted public-profile searches, AustLII, NSW Caselaw, and Federal Court databases for court records, and Google Gemini for AI analysis and summarisation);
   3. presents a structured Report containing signals, scores, matches and aggregated indicators;
   4. may offer, where and to the extent the feature is made available to your Account under clause 5.5, Community Warnings, suburb safety scores, dark-web breach monitoring, push notifications, a safety check-in / live-share feature, a morning-after debrief journal (Feature F1), and Australian court-record discovery via AustLII (Feature F3); and
   5. stores limited Account, Scan, Report and operational data in accordance with the Privacy Policy.
2. 5.2 What the Service is not. The Service is not:
   1. a National Police Check or any other licensed background check (which under Australian law require the written consent of the Subject and accreditation under the Australian Criminal Intelligence Commission's National Police Checking Service);
   2. a credit reporting body or a service regulated under Part IIIA of the Privacy Act, and Vett does not collect, hold or disclose consumer credit information;
   3. a tenancy-screening, employment-screening or insurance-screening service;
   4. a licensed private investigator;
   5. legal advice, financial advice, medical advice, counselling, social work or child-protection assessment;
   6. an emergency service. If you are in immediate danger, call 000.
3. 5.3 Best-efforts service. Vett provides the Service on a best-efforts basis. Outputs depend on the availability, accuracy and currency of Third-Party Services and public sources, and may be incomplete, out of date, or wrongly attributed to a person sharing the same name, image or identifier as the Subject.
4. 5.4 Licence to use. Subject to your compliance with these Terms, Vett grants you a non-exclusive, non-transferable, revocable, limited licence to access and use the Service for your personal, non-commercial use, solely for the purpose of making a personal-safety decision about a person with whom you have a genuine personal-safety reason to interact.
5. 5.5 Feature availability and roadmap.
   1. The Service is delivered as an evolving product. Features described in these Terms (including but not limited to the morning-after debrief (Feature F1), public-profile search (Feature F2), court-record discovery via AustLII / NSW Caselaw / Federal Court (Feature F3), Vett+ subscription, dark-web breach monitoring, watch-list, push notifications, live-location share, suburb safety scores, and Community Warnings) may be (i) generally available, (ii) in limited beta, (iii) gated behind a paid tier, (iv) gated behind a separate consent flow, (v) limited to certain devices, regions or jurisdictions, or (vi) planned for a future release and not yet available.
   2. References to a specific feature in these Terms operate as conditional terms: they apply if and only if, and only for so long as, the relevant feature is made available to your Account. A feature that is not yet available to you is not part of the Service supplied to you, and Vett makes no representation that it will be supplied at any particular time.
   3. Vett may add, remove, modify, suspend, sunset, geo-restrict, paywall, or rename any feature at any time. Where a change is material, clause 22 (Amendments), clause 9 (Refunds), and the ACL (clause 15) apply.
   4. Marketing material, App Store listings, in-app surfaces, and roadmap statements describing future or planned features are not contractual commitments and do not form part of these Terms.
   5. Where a feature is described as "Vett+", "subscription", "premium", "beta", "trial", "preview", "coming soon" or similar, that label forms part of the description of the feature and limits Vett's obligations accordingly.

6. Prohibited Uses

1. 6.1 You must not, and must not assist or permit any other person to, use the Service:
   1. Minors. To Scan, research, identify or process information about any person under 18 years of age, or to upload any photograph that depicts or you have reason to believe depicts a person under 18 years of age;
   2. Bulk or commercial screening. To conduct mass, bulk, programmatic, automated or commercial screening of natural persons for any purpose, including:
      1. employment, contracting, gig-platform onboarding, internships or volunteer placements;
      2. residential or commercial tenancy decisions;
      3. insurance underwriting or claims handling;
      4. credit, debt collection, or financial-product onboarding;
      5. customer due diligence under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (Vett is not an accredited identity-verification provider);
      6. family-court, custody, parenting or child-protection litigation;
      7. journalism, investigative research or commercial intelligence; or
      8. admission to any service, premises, club, dating platform or event;
   3. Stalking, harassment, surveillance. To stalk, harass, intimidate, surveil, monitor, defame, dox, blackmail, coerce, threaten, harm or facilitate harm to any person, including via image-based abuse, technology-facilitated abuse, or coercive control;
   4. Court-ordered subjects. To research, locate, monitor, or build a profile of any person whom you are subject to a court order, Apprehended Violence Order, family-law order, restraining order, intervention order, personal-safety order, or non-contact undertaking in respect of, or any person who has expressly withdrawn consent to your contact;
   5. Restricted jurisdictions. To use the Service from any jurisdiction in which the Service, or facial-recognition processing, is unlawful or restricted (including, where applicable, jurisdictions imposing biometric-information statutes such as the Biometric Information Privacy Act (Illinois, USA) and equivalent laws);
   6. Resale and redistribution. To resell, sublicense, syndicate, repackage, white-label, or commercially redistribute the Service, any Report, score, finding or methodology;
   7. Automated and bot access. To access, query or scrape the Service by automated means, bots, headless browsers, harvesting tools, or any system that does not respect rate limits, robots controls, or session integrity;
   8. Reverse engineering. To reverse-engineer, decompile, disassemble, fork, mirror or attempt to derive the source code, scoring algorithms, hashing peppers, training data, prompt templates or sub-processor selections used by the Service, or to attempt to reverse the SHA-256 hashes used to anonymise Subject identifiers in Community Warnings;
   9. Public republication. To screenshot, photograph, transcribe, paraphrase, broadcast, publish, post, livestream or otherwise distribute any Report, Community Warning, score, finding or signal outside the Service;
   10. Discriminatory and unlawful use. To make any decision regulated by anti-discrimination, equal-opportunity, fair-work or human-rights laws of the Commonwealth or any State or Territory of Australia;
   11. Spent convictions. To circumvent any Spent Convictions scheme or analogous protection;
   12. Malicious content. To upload viruses, malicious code, content infringing intellectual property, or content unlawful under defamation, contempt-of-court, classification, child-protection, or surveillance-device laws;
   13. Misrepresentation. To impersonate any person, falsify metadata, or misrepresent the source or purpose of a Scan;
   14. Sanctions and export controls. To use the Service in violation of any sanctions, export-control, anti-bribery or anti-money-laundering law.
2. 6.2 Breach of clause 6.1 is a material breach of these Terms entitling Vett, without limitation, to suspend or terminate your Account immediately under clause 17, retain any prepaid Fees, refer the matter to law enforcement, and pursue any remedy available at law or in equity, including injunctive relief.

7. Third-Party Services

1. 7.1 The Service depends on Third-Party Services including, without limitation:
   1. FaceCheck.id — facial recognition matching;
   2. TinEye (Idée Inc.) — reverse image search;
   3. Have I Been Pwned — breach exposure data;
   4. Firecrawl — public-page retrieval;
   5. Google LLC (Gemini, Custom Search Engine) — AI analysis and summarisation; allowlisted public-profile searches;
   6. AustLII (Australasian Legal Information Institute) — public Australian case-law text and citations;
   7. NSW Caselaw (NSW Department of Justice) — NSW court judgment listings and decisions;
   8. Neon, Inc. — managed PostgreSQL database hosting;
   9. Stripe, Inc. — payment processing;
   10. RevenueCat, Inc. — subscription state management for Vett+ via Apple App Store and Google Play in-app purchases;
   11. Resend, Inc. and Twilio Inc. — email and SMS delivery;
   12. Apple Push Notification service and Firebase Cloud Messaging — push-notification delivery for safety alerts; and
   13. Australian and overseas public-record sources, including ASIC Connect, the Australian Business Register, AFSA Bankruptcy Register, BOCSAR (NSW), the Crime Statistics Agency (Victoria), Queensland Police Service open data and equivalents.
2. 7.2 By using the Service you acknowledge that you are also bound by the terms of service and privacy policies of each Third-Party Service to the extent your data is processed by that Third-Party Service.
3. 7.3 To the maximum extent permitted by law, Vett is not liable for any act, omission, error, outage, latency, change of terms, change of pricing, change of available data, or breach of contract by any Third-Party Service.
4. 7.4 The named Third-Party Services may change from time to time. The current list is maintained in clause 6 of the Privacy Policy. Material changes will be notified in accordance with clause 22.

8. Accuracy and reliance disclaimer

1. 8.1 The Service is an information-aggregation tool. Reports are information signals, not verified facts.
2. 8.2 Findings may be incomplete, inaccurate, out of date, wrongly attributed to a person sharing the same name, photograph or identifier as the Subject, the result of false positives in facial-recognition or reverse-image-search systems, or affected by data-source outages.
3. 8.3 Absence of a finding is not proof of safety. The presence of a finding (for example, a court listing) is not proof of guilt, wrongdoing, or that the Subject is the person concerned.
4. 8.4 You must not take any adverse action against any Subject — including refusing to meet, contacting their employer, naming them publicly, reporting them to authorities, or sharing the Report with any third party — solely on the basis of the Service or any Report.
5. 8.5 To the maximum extent permitted by law, Vett disclaims all liability for any loss, damage, injury or harm arising from your reliance on the Service or any Report, subject always to clause 15 (Australian Consumer Law).

9. Payments, fees and refunds

1. 9.1 The Fee for a Scan is A$9.99 per Scan, inclusive of GST, payable in advance through Stripe.
2. 9.2 You authorise Vett and Stripe to charge your nominated payment method the applicable Fee at the time you initiate a Scan.
3. 9.3 Vett does not see, store or process your full primary account number; card data is processed by Stripe under PCI-DSS Level 1 controls.
4. 9.4 Refund policy:
   1. where a Scan completes and a Report is delivered, the Fee is non-refundable;
   2. where a Scan fails to complete, or the Report is not generated, due to a technical fault attributable to Vett or its Third-Party Services, Vett will, at your option, re-run the Scan or refund the Fee;
   3. refund requests must be sent to hello@getvett.com.au within 30 days of the failed Scan;
   4. chargebacks issued without first contacting Vett may be treated as a breach of these Terms and may result in Account suspension. Vett reserves the right to dispute chargebacks and recover associated costs.
5. 9.5 Apple App Store and Google Play purchases (if any) are also governed by the relevant store's terms; refunds for in-app purchases through those stores are processed under those terms.
6. 9.6 Nothing in this clause excludes or limits any non-excludable consumer guarantee under the ACL — see clause 15.
7. 9.7 Vett+ subscription. Vett+ is billed in advance on a monthly or annual basis and renews automatically until cancelled. You may cancel at any time in-app or via the App Store / Google Play. Cancellation takes effect at the end of the current paid period and does not entitle you to a pro-rata refund except where required by the Australian Consumer Law or by store policy. For renewal intervals of six months or longer, Vett will send a reminder email at least seven (7) days before each renewal.

10. Community Warnings

1. 10.0 This clause 10 applies only where the Community Warnings feature is made available to your Account under clause 5.5. Vett may launch, limit, restrict or withdraw the feature at any time.
2. 10.1 You are solely responsible for any Community Warning you submit.
3. 10.2 Subject identifiers in Community Warnings are stored only as one-way SHA-256 hashes computed with a server-side pepper. Vett does not retain the plaintext identifier.
4. 10.3 You may only submit a Community Warning that:
   1. is based on your genuine, first-hand experience;
   2. is made for the protective purpose of warning other Users;
   3. does not contain content that is obscene, threatening, harassing, contemptuous of court, or otherwise unlawful;
   4. does not identify any child; and
   5. is not retaliatory, defamatory beyond what is reasonable for the protective purpose, or designed to harm the Subject.
5. 10.4 Vett moderates submissions for plausibility and policy compliance. Moderation is not verification. Approval of a Community Warning is not Vett's endorsement of its truth.
6. 10.5 You grant Vett a worldwide, royalty-free, sub-licensable, non-exclusive licence to host, store, process, moderate, anonymise, hash, aggregate, display in aggregate, and disclose your Community Warning as required by law, in each case for the purpose of operating the Service.
7. 10.6 Vett may, at its discretion and without notice, remove any Community Warning that, in Vett's reasonable view, breaches clause 10.3, is false or malicious, or attracts a credible legal-removal request.
8. 10.7 Submitting a Community Warning that you know to be false, materially exaggerated, or designed primarily to harm the Subject is a material breach of these Terms and may give rise to:
   1. removal of the warning;
   2. termination of your Account;
   3. referral to law enforcement;
   4. civil liability under the Defamation Act 2005 (NSW) or equivalent legislation in other States and Territories; and
   5. cooperation by Vett with civil proceedings, including disclosure of Account-linked metadata under valid legal process.
9. 10.8 To the maximum extent permitted by law, Vett carries Community Warnings as an innocent disseminator and not as an author or original publisher, and relies on the statutory and common-law defences available under the Defamation Act 2005 (NSW) and equivalents.

11. Safety check-in and live share

1. 11.0 This clause 11 applies only where the safety check-in / live-share feature is made available to your Account under clause 5.5. The feature may be released progressively, limited to certain devices or regions, or temporarily withdrawn for safety, abuse-prevention, or operational reasons.
2. 11.1 The check-in / live-share feature allows you to nominate a contact who will receive notifications relating to your safety check-in window, including reminders, missed-check-in alerts and (if you choose) location data.
3. 11.2 You warrant that you have a lawful basis to share the relevant contact's mobile number with Vett, and that you have informed the contact of the purpose of the share.
4. 11.3 Delivery of notifications depends on Twilio, mobile-network carriers, the contact's device, and Vett's own systems. Notifications may be delayed, undelivered, duplicated, or altered by carrier-level filtering. Vett gives no guarantee as to delivery or timeliness.
5. 11.4 The check-in / live-share feature is not a monitored emergency service, alarm-monitoring service, security service, personal-safety device, or duress system, and must not be relied on as one.
6. 11.5 In an emergency, contact 000 (Police, Fire, Ambulance), 1800RESPECT (1800 737 732), Lifeline (13 11 14), or your local emergency service.

12. Suburb safety scores

1. 12.0 This clause 12 applies only where suburb safety scores are made available to your Account under clause 5.5.
2. 12.1 Suburb safety scores are computed from publicly available state-government datasets and refreshed weekly.
3. 12.2 Scores are an aggregate, area-level, informational signal. They do not predict, warrant or guarantee the safety of any specific venue, evening, person, route or interaction.
4. 12.3 You may use suburb scores within the Service for your own decisions and may share them with the contact you nominate under clause 11. You must not scrape, redistribute or commercially republish the scores or methodology.

12A. Morning-after debrief (Feature F1)

1. 12A.0 Availability. This clause 12A applies only where the morning-after debrief is made available to your Account under clause 5.5. The feature may be released progressively, limited to certain Account tiers (including Vett+), or temporarily withdrawn. Where the feature is not available, the rest of this clause does not apply to you.
2. 12A.1 Purpose. The morning-after debrief lets you log your reflection on a date or social meeting (overall feel, flags, future intent, free-text notes), tied to a Subject record you previously Scanned.
3. 12A.2 Private by default. Debrief content is private to your Account. Vett does not share debrief content with the Subject, with your nominated safety contact under clause 11, with any other User, or with any third party except as required by law or as expressly enabled by you in a future opt-in feature.
4. 12A.3 You author, you are responsible. Debrief notes are User-Generated Content authored by you. You are solely responsible for what you write. You must not include:
   1. statements of fact that you know, or ought reasonably to know, are untrue or materially misleading;
   2. information you are prohibited from disclosing by a court order, suppression order, non-publication order, or non-disclosure agreement;
   3. private details of any person other than the Subject (e.g. a mutual friend who was present);
   4. medical, mental-health, HIV-status or financial information about the Subject unless directly relevant to a documented safety incident;
   5. intimate images or sexually explicit material;
   6. content unlawful under defamation, contempt-of-court, classification, child-protection, or surveillance-device laws.
5. 12A.4 No AI training. Vett does not, and contractually requires its sub-processors not to, use debrief content to train production AI models.
6. 12A.5 Retention. Debrief entries are retained for 24 months from creation, then automatically purged. You may delete any debrief entry at any time from the in-app journal screen; soft-deleted entries are purged from all systems within 30 days.
7. 12A.6 Pattern analysis (Vett+). If you subscribe to Vett+, Vett may surface aggregate patterns derived from your own debrief history (e.g. recurring flag categories) within your Account. Vett does not aggregate your debrief content with that of other Users for any purpose.
8. 12A.7 Defamation guidance. Truth is a complete defence to defamation in Australia. Describe what you experienced ("I felt unsafe", "He arrived 90 minutes late") rather than asserting conclusions about the Subject ("He is dangerous", "He is a predator"). False statements of fact about a person's criminal history, relationships, or sexual conduct carry the highest risk.

12C. Accuracy, confidence thresholds and matching

1. 12C.1 Probabilistic outputs. Photo-match results, court-record matches, breach-exposure indicators and Community Warning hash matches are probabilistic. Vett does not warrant that any match identifies the Subject and not another person who shares the same name, photograph, identifier, or hash collision.
2. 12C.2 Confidence thresholds. Vett applies internal minimum-confidence thresholds before surfacing a match. Photo matches below the platform-defined confidence threshold are suppressed. Court matches relying solely on a name are presented as "possible match" only and require at least one corroborating identifier (date of birth, photograph, suburb, or other public-record signal) before being elevated above the lowest confidence band.
3. 12C.3 Confidence bands. Findings are surfaced with a labelled confidence band ("possible", "likely", "high"). A "possible" finding is not, and must not be presented by you to any third party as, evidence that the Subject did anything.
4. 12C.4 Name-collision suppression. Where a Subject's name is statistically common in Australia and no second identifier corroborates the match, Vett may suppress the result entirely.
5. 12C.5 Pre-Scan attestation. Before each Scan you confirm that the Subject is a person you are personally considering meeting in a dating context, that you have a reasonable basis for believing the inputs (name, photo, handle) belong to that person, and that you are not running the Scan on behalf of any third party.
6. 12C.6 No adverse action solely on a Report. You must not take adverse action against any person — including but not limited to harassment, threats, public posting, doxxing, contacting their employer, family or social network, or making a complaint to a third party — solely on the basis of a Report.
7. 12C.7 Absence is not proof. The absence of a finding is not evidence that the Subject is safe or has no relevant history. The data sources Vett queries are limited.

12D. Spent convictions and sensitive matters

1. 12D.1 Spent convictions. Disclosure of "spent convictions" is restricted under the Crimes Act 1914 (Cth) Part VIIC and equivalent State and Territory schemes (including the Criminal Records Act 1991 (NSW)). Vett applies an automated filter to suppress court-record matches that, on their face, are likely to relate to a spent conviction (e.g. non-serious matters with a final order more than 10 years old, or 5 years for a finding made when the Subject was a juvenile).
2. 12D.2 Tribunal, health and protection-order matters. Vett's Service does not surface matches from health-and-guardianship tribunals, mental-health review tribunals, child-protection lists, family-court non-publication-protected matters, or apprehended-violence-order registers. If a match referencing one of these forums is identified, it will be suppressed before display.
3. 12D.3 No circumvention. You must not attempt to bypass, scrape around, or otherwise circumvent the filtering described in clauses 12D.1–12D.2, including by submitting the same Subject under multiple identifiers to elicit a different result.
4. 12D.4 Listing only. Where a court-record match is surfaced, it represents a court listing. The outcome, charge, plea, and result of any proceeding are not part of the public listing data Vett uses and are not asserted by Vett. A listing is not a conviction, finding of guilt, or proof of wrongdoing.

12E. Concerns notice and right of reply

1. 12E.1 Right to serve a concerns notice. A Subject who reasonably believes that a Community Warning, court-record match, or other Report content concerning them is materially inaccurate, defamatory, or relates to a spent or otherwise non-disclosable matter may serve a written concerns notice on Vett at hello@getvett.com.au.
2. 12E.2 Form of concerns notice. A concerns notice should:
   1. identify the Subject (sufficient for Vett to locate the relevant content via the SHA-256 hash protocol described in the Privacy Policy);
   2. identify the alleged imputation(s);
   3. specify the harm caused or likely to be caused; and
   4. be accompanied by reasonable supporting evidence (e.g. photographic identification, statutory declaration as to identity, court order, or other documentary evidence).
3. 12E.3 Vett's response. Within fourteen (14) business days of receiving a compliant concerns notice Vett will, acting reasonably:
   1. investigate the complaint, including by contacting the original submitting User where relevant;
   2. remove, redact, suppress, or annotate the impugned content where investigation indicates it is materially inaccurate, defamatory, relates to a spent or non-disclosable matter, or otherwise breaches the Acceptable Use Policy;
   3. where the content is retained, provide the Subject with a written explanation of the basis for retention;
   4. add a stop-publishing flag against the relevant Subject hash so that the same content cannot be re-submitted by the same User without further moderation; and
   5. where appropriate, offer the Subject an opportunity to add a short, non-defamatory right-of-reply note attached to the impugned finding.
4. 12E.4 Innocent disseminator. Subject to clause 12E.3, Vett claims the protection of section 32 of the Defamation Act 2005 (NSW) and the equivalent provisions in other Australian States and Territories in respect of User-submitted Community Warnings. This clause does not limit any right or defence available to Vett at law.
5. 12E.5 Submitter liability. The submitting User remains primarily liable for any defamatory content they submit. Vett may disclose the submitter's identity in response to a court order, a preliminary discovery application, or a lawful regulator request.
6. 12E.6 No charge. Vett will not charge a Subject any fee for serving a concerns notice or exercising the rights described in this clause.

13. Intellectual property

1. 13.1 All right, title and interest in the Service (including software, design, branding, content selection, methodology, scoring algorithms, taxonomies, training data, prompt engineering, and aggregated outputs) are owned by Vett or its licensors.
2. 13.2 As between you and Vett, you retain all right, title and interest in Content you upload to the Service.
3. 13.3 You grant Vett a non-exclusive, royalty-free, worldwide licence to host, store, transmit, modify (only as necessary for technical processing), and disclose your Content to Third-Party Services for the sole purpose of providing the Service and complying with applicable law.
4. 13.4 The Vett name, logos and trade marks may not be used without Vett's prior written consent.

14. Limitation of liability

1. 14.1 To the maximum extent permitted by law, Vett's aggregate liability to you for all claims arising out of or in connection with the Service, however arising and whether in contract, tort (including negligence), under statute, in equity or on any other basis, is limited to the total Fees paid by you to Vett in the 12 months immediately preceding the event giving rise to the claim.
2. 14.1A For the avoidance of doubt, nothing in this clause 14 limits, excludes or modifies any non-excludable consumer guarantee, right or remedy under the Australian Consumer Law (clause 15) or any other law that cannot lawfully be excluded.
3. 14.2 To the maximum extent permitted by law, Vett is not liable for any indirect, consequential, special, incidental, exemplary or punitive damages, including loss of profits, revenue, business, opportunity, savings, goodwill or reputation; loss or corruption of data; cost of substitute service; or harm of any kind arising from a finding that was not detected, was detected late, was wrongly attributed, was misinterpreted, or was relied upon as definitive.
4. 14.3 Vett is not liable for: acts or omissions of Users, including the Subject; false, defamatory or harmful Content posted by Users; decisions you make in reliance on the Service; or harm caused by a third party.
5. 14.4 The exclusions and limitations in this clause 14 apply to the maximum extent permitted by law and are subject to clause 15.

15. Australian Consumer Law

1. 15.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the ACL or any other law that cannot lawfully be excluded.
2. 15.2 To the extent permitted by section 64A of the ACL, Vett's liability for breach of a consumer guarantee in respect of services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption is limited, at Vett's option, to:
   1. the supply of the services again; or
   2. the payment of the cost of having the services supplied again.
3. 15.3 You may have additional rights under the ACL that are not affected by these Terms, including the right to a refund or compensation for major failures and the right to have services re-supplied if they are not of acceptable quality.

16. Indemnity

1. 16.1 You indemnify, defend and hold harmless Vett, its directors, officers, employees, contractors, agents, advisers, and licensors from and against any and all claims, demands, suits, proceedings, fines, penalties, judgments, awards, losses, damages, costs and expenses (including reasonable legal fees on a solicitor-and-own-client basis) arising out of or in connection with:
   1. your breach of these Terms;
   2. any Prohibited Use;
   3. any Content you submit;
   4. any violation of law, including the Privacy Act, defamation legislation, anti-discrimination legislation, and the prohibitions in clause 6;
   5. any third-party claim that your use of the Service or your Content infringed their rights; and
   6. any false or malicious Community Warning you submit.
2. 16.2 The indemnity in clause 16.1 is reduced to the extent the relevant loss was caused by Vett's breach of these Terms or its negligence.

17. Suspension and termination

1. 17.1 Vett may suspend or terminate your Account, or any part of the Service, at any time, with or without notice, where:
   1. you breach these Terms;
   2. Vett reasonably suspects fraud, misuse or that the Service is being used to harm a person;
   3. Vett is required to do so by law or by an order of a court or regulator; or
   4. the relevant feature or the Service is discontinued.
2. 17.2 Termination does not affect any accrued rights or obligations.
3. 17.3 On termination, Vett will retain Personal Information only as set out in the retention schedule of the Privacy Policy or as otherwise required by law.
4. 17.4 Records of misuse, suspected misuse or abuse may be retained, and provided to law enforcement, regulators or affected persons, as required by law or under clause 19.

18. Misuse reporting

1. 18.1 Misuse may be reported at getvett.com.au/report-misuse or by email to hello@getvett.com.au.
2. 18.2 Vett will acknowledge a misuse report within 2 Business Days and aims to investigate and provide a substantive response within 5 Business Days.
3. 18.3 Vett may, in the course of investigation, suspend Accounts, preserve records, and disclose information under clause 19.

19. Mandatory reporting and lawful disclosure

1. 19.1 Vett may disclose Content (including misuse reports, Community Warnings, debrief content where required by law, and Account metadata) to police, child-protection authorities, the eSafety Commissioner, the OAIC, or any other lawful recipient without prior notice where:
   1. Vett is subject to a mandatory-reporting obligation under the law of the relevant Australian State or Territory (including child-protection statutes);
   2. Vett receives a valid warrant, subpoena, court order, regulatory notice or law-enforcement request that meets the threshold of the Telecommunications (Interception and Access) Act 1979 (Cth) or other applicable law;
   3. Vett forms a reasonable belief that disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of any individual or to public safety (Privacy Act APP 6.2(c)); or
   4. disclosure is otherwise authorised under APP 6.2.
2. 19.2 Administrator access to Content is restricted, MFA-protected and audit-logged.
3. 19.3 Vett complies with the Basic Online Safety Expectations under the Online Safety Act 2021 (Cth), including by providing accessible reporting, promptly actioning validated reports, and responding to lawful eSafety Commissioner notices.

20. Force majeure

20.1 Neither party is liable for any failure or delay caused by an event beyond its reasonable control, including acts of God, fire, flood, storm, earthquake, pandemic, war, terrorism, civil disturbance, government order, cyber-attack, denial-of-service event, Third-Party Service outage, telecommunications or hosting-provider failure, or labour dispute. The affected party will use reasonable efforts to resume performance.

21. Dispute resolution

1. 21.1 Notice. If you have a dispute with Vett, send written notice to hello@getvett.com.au describing the dispute, the relief sought and your contact details.
2. 21.2 Good-faith negotiation. The parties will attempt to resolve the dispute by good-faith negotiation for 30 days from receipt of the notice.
3. 21.3 Mediation. If unresolved, either party may refer the dispute to mediation administered by the Australian Disputes Centre, in Sydney NSW, before commencing proceedings (other than for urgent injunctive relief).
4. 21.4 Court. If still unresolved, either party may commence proceedings in the courts of New South Wales, Australia.
5. 21.5 Class actions. To the maximum extent permitted by law, you agree that any claim brought against Vett will be brought in your individual capacity and not as a plaintiff or class member in any class, consolidated or representative proceeding. To the extent that this clause is unenforceable under Australian law, you and we agree that the unenforceability will not affect the remainder of this clause 21.
6. 21.6 Governing law. These Terms are governed by and construed under the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the NSW courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
7. 21.7 Nothing in this clause limits your right to lodge a complaint with the OAIC, the eSafety Commissioner, the ACCC, NSW Fair Trading or any other competent regulator.

22. Amendments

1. 22.1 Vett may amend these Terms from time to time.
2. 22.2 Material changes (changes to consents, rights, Fees, prohibited uses, dispute resolution, or sub-processors materially affecting your data) will be notified in-app at least 30 days before they take effect, and presented at next sign-in for re-acceptance where the change affects your consents, rights or financial obligations.
3. 22.3 Non-material changes (typographical corrections, clarifications, version metadata) take effect immediately on publication.
4. 22.4 Continued use of the Service after the effective date of a change constitutes acceptance of the amended Terms.

23. Assignment and sub-contracting

1. 23.1 You may not assign or transfer your rights or obligations under these Terms without Vett's prior written consent.
2. 23.2 Vett may assign, novate or transfer any of its rights or obligations to any related body corporate, an acquirer of all or substantially all of its business or assets, or a successor entity, on notice to you.
3. 23.3 Vett may engage sub-contractors and sub-processors to perform any part of the Service, subject to the Privacy Policy.

24. Severability, waiver, entire agreement

1. 24.1 Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision will be severed and the remainder will continue in full force. If severance is not possible, the parties will replace the provision with a valid provision that achieves, to the greatest extent possible, the original intent.
2. 24.2 No waiver. Failure or delay by Vett to exercise any right is not a waiver of that right. A waiver must be in writing and signed by an authorised representative of Vett.
3. 24.3 Entire agreement. These Terms, together with the Privacy Policy and any product-specific terms posted in-app at the time of purchase, constitute the entire agreement between you and Vett in respect of the Service and supersede any prior agreement, representation or understanding. You have not relied on any representation or statement not expressly set out in these Terms.
4. 24.4 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, employment, advisory or other relationship beyond that of supplier and customer.
5. 24.5 Survival. Clauses 1, 6, 8, 10.7, 12E, 13–16, 19, 21 and 24 survive termination of these Terms.

25. Notices and contact

1. 25.1 Notices to Vett must be sent to hello@getvett.com.au.
2. 25.2 Notices to you may be sent to the email address registered against your Account or via in-app notification.
3. 25.3 A notice is deemed received on the next Business Day after it is sent, unless the sender knows or ought to have known it was not delivered.

Operator: Creator Alliance Group Pty Ltd ACN 689 817 070, trading as Vett · Registered office: Sydney NSW, Australia · Legal contact: hello@getvett.com.au · Privacy: hello@getvett.com.au · Privacy escalation: oaic.gov.au · eSafety: esafety.gov.au · Crisis: 000 / Lifeline (13 11 14) / 1800RESPECT (1800 737 732)

This document was prepared with reference to the Privacy Act 1988 (Cth), Australian Privacy Principles, Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010), and should be reviewed by a qualified Australian solicitor before publication.